UPDATED OCTOBER 2022

We are so thrilled to announce the stock has landed locally and we are shipping weekly.

As an introductory offer, we are offering FREE SHIPPING Australia wide, use the code #SHIPCHESTER at the checkout.

SHIPPING

All orders are dispatched using Sendle, which is Australia’s first 100% carbon neutral shipping service and is a certified B Corporation. Shipping that’s as good for the world as it can be!

DELIVERY

If the driver can’t deliver it on the first try, they will leave a card to organise a redelivery. In the unlikely event that you have not received your parcel within 5 business days of placing your order please do not hesitate to get in contact with us.

CHANGE OF DESTINATION

We start working on your order as soon as it has been placed, however, we still have full time jobs to support the dream of building this business into a dominant force for good. So, we may be able to make changes or modifications to an order after it has been confirmed, just reach out as soon as possible and we will try to rectify.Order tracking.

Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number.

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons. Please be kind and courteous to us and our delivery partners as we navigate the inherent difficulties and variabilities of the post-pandemic world of logistics. 

DISPATCH TIMES

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only. They are subject to any delays resulting from postal delays or unforeseeable circumstances for which Plantchester will not be responsible.

DOMESTIC DELIVERY

We aim to have your items delivered within 5 business days of placing the order, however, some delays may be encountered. So if you're purchasing a set as a gift for someone and need it tomorrow send us and email to arrange a pick up, otherwise try to place your orders well in advance.

RETURNS & REFUNDS

All items are quality controlled and checked for any faults before they are dispatched to customers. To be eligible for a return, your item must be unused and in the same condition that you received it. Please indicate your intent to return within 7 days of receiving your goods directly to info@plantchester.com via email.

Ensure you include your order number and proof of purchase so we can process the request. You will be responsible for all return and exchange shipping fees unless an item is deemed faulty. We recommend using a tracked method of postage to ensure it reaches us safely as are not responsible for lost, damaged or stolen parcels. 

FAULTY OR DAMAGED GOODS

We pride ourselves on providing products of the highest standard and quality. If you have received an item with a defect please email info@plantchester.com including a description and photograph.

INTERNATIONAL TAXES, DUTIES & HOLDS

Please keep in mind that what you online shop this does not include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility.

For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.Estimated delivery times do not include any customs delays or holds.

In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will happily look into this for you.

TERMS & CONDITIONS

Plantchester is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

WHAT IS PERSONAL INFORMATION
& HOW DO YOU COLLECT IT?

Personal Information is information or an opinion that identifies an individual. We collect your Personal Information for the primary purpose of providing our services to you.

As George Orwell said “Nothing was your own except the few cubic centimetres inside your skull” (1984). Examples of types of Personal Information we collect includes; names, addresses, email addresses or phone numbers.Examples of how we Personal Information is obtained includes; online purchases of products, direct contact, social media engagement, signing up for the mailing list and/or from third parties - though we don’t guarantee website links or policy of authorised third parties. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.Your Personal Information may be disclosed in a number of circumstances including the following; third parties where you consent to the use or disclosure; and where required or authorised by law. You may access the Personal Information we hold about you and to update and/or correct it.

If you wish to access, change or update your held Personal Information, or opt out by unsubscribing from our mailing/marketing lists, please contact info@plantchester.com

Your Personal Information is stored in a secure manner that reasonably protects it from misuse, loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

If you have any queries or complaints about our Privacy Policy please contact us at info@plantchester.com

ELIGIBILITY

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated.

Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and confirm that you are the person referred to in the Billing Information provided. The site is available only to individuals and others who meet the terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to us.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

NO COMMERCIAL USE
& IINTELLECTUAL PROPERTY

This Site is for your personal non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. This site is owned and operated by Plantchester. All materials appearing on this site (unless specified otherwise) including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of or used under license by Plantchester. The intellectual property rights in all content made available to you on or through this site remain our property or that of our licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by us and our licensors.

You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format any of the content or copies of the content supplied to you or which appears on this site nor may you use any such content in connection with any business or commercial enterprise.

All rights not granted herein are also reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Vive la révolution.